Privacy Policy

Last updated: March 2026

1. Who We Are

Qualità Napoli UK is a sole trader business selling espresso machine cleaning tablets in the United Kingdom. We are based in Glasgow, Scotland. Our website is qualitanapoli.co.uk and you can contact us at ciao@qualitanapoli.co.uk.

2. What Information We Collect

When you place an order or contact us, we may collect:

• Your name and email address
• Your delivery address and postcode
• Your phone number (if provided)
• Payment information (processed securely by Stripe — we never store card details)
• Messages you send us via our contact form

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmation and delivery updates
• Respond to your enquiries
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and service

4. Payment Processing

All payments are processed securely by Stripe. We do not store your payment card details on our servers. Stripe's privacy policy can be found at stripe.com/gb/privacy.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your delivery address with our courier/postal service solely for the purpose of delivering your order.

6. Data Retention

We retain your order information for up to 7 years for accounting and legal purposes. You may request deletion of your personal data at any time by contacting us at ciao@qualitanapoli.co.uk.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the ICO at ico.org.uk

8. Cookies

Our website uses essential cookies to function correctly. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at ciao@qualitanapoli.co.uk. We will be happy to help.