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Terms & Conditions

Last updated: March 2026

1. About Us

These terms and conditions apply to all purchases made through qualitanapoli.co.uk, operated by Qualità Napoli UK, a sole trader business based in Glasgow, Scotland, United Kingdom.

2. Orders & Payment

By placing an order you confirm that you are at least 18 years old and that all information provided is accurate. All prices are shown in GBP and include VAT where applicable. Payment is processed securely through Stripe. We accept all major credit and debit cards.

3. Delivery

4. Returns & Refunds

We offer a 30-day money-back guarantee on all orders. If you are not satisfied for any reason, contact us at ciao@qualitanapoli.co.uk within 30 days of receiving your order. We will issue a full refund or free replacement — no questions asked. Please see our Returns Policy for full details.

5. Product Use

Our cleaning tablets are designed for use with espresso machines. Always follow the instructions included with your order. We are not liable for any damage caused by incorrect use of our products. If you are unsure whether our tablets are compatible with your machine, please contact us before use.

6. Intellectual Property

All content on this website including text, images, and branding is the property of Qualità Napoli UK and may not be reproduced without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Qualità Napoli UK shall not be liable for any indirect or consequential loss arising from the use of our products or website.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page.

10. Contact

Questions about these terms? Email us at ciao@qualitanapoli.co.uk.